Freshly cooked dog food consists of fresh ingredients that are gently cooked and then portioned and frozen. HelloBello is delivered deep-frozen and can be fed straight away after thawing. The gentle preparation makes a fresh meal possible without artificial preservatives.

Freshly cooked dog food offers a practical alternative to cooking yourself every day. HelloBello is gently cooked from fresh ingredients, put together as a complete food and delivered deep-frozen. This gives your dog a balanced, ready-portioned meal without artificial preservatives.

No, HelloBello is neither raw food nor BARF. The ingredients for HelloBello dog food are fully and gently cooked, then portioned and deep-frozen. Before feeding, the food just needs to be thawed and served.

The most important difference between HelloBello, dry food, wet food and BARF lies in the preparation and storage. BARF is fed raw, while HelloBello is fully cooked. Dry food is preserved by drying, and wet food is usually preserved by heating. HelloBello is portioned after preparation, frozen and delivered deep-frozen. This gives your dog a ready-prepared meal made from fresh ingredients.

The ingredients for HelloBello are gently cooked at a low temperature and then portioned into suitable meals. The finished portions are frozen, shipped deep-frozen and can simply be thawed and served at home.

Yes. HelloBello menus are formulated as complete foods for dogs and, when fed according to needs, cover your dog's daily nutrient requirements. Additional vitamins or minerals are therefore generally not necessary, unless your vet recommends an individual supplement.

Yes. HelloBello is suitable for puppies from 8 weeks of age. Since puppies have special nutrient needs while growing, the daily food amount is calculated based on your puppy's age, weight and growth.

Yes. HelloBello is also suitable for senior dogs. The right recipe recommendation and daily food amount are calculated based on the individual details of your dog. In the case of kidney, liver or other chronic diseases, feeding should be agreed with the treating vet beforehand.

HelloBello is generally well suited to sensitive dogs. The menus are made from high-quality ingredients and contain no artificial preservatives. The ingredients are transparently listed, so known intolerances and sensitivities can be taken into account when choosing the right recipe. In the case of existing or recurring complaints, feeding should also be agreed with a vet.

That depends on which ingredient your dog doesn't tolerate. HelloBello isn't generally hypoallergenic, but the ingredients of the menus are transparently listed and help you identify and avoid known triggers. If an allergy or food intolerance is suspected, the right feeding should be decided together with the vet.

Yes. HelloBello is suitable for small dogs as well as large dogs. The daily food amount is calculated individually based on your dog's weight, age, activity and other details.

Which HelloBello recipe suits your dog best is determined based on its individual needs. The food configurator takes into account age, weight, activity and known intolerances, among other things, and then shows you a suitable recipe recommendation.

Some dogs need a little time to get used to freshly cooked food. So offer HelloBello calmly at first and give your dog time to get used to the new taste and smell. If your dog hesitates, you can warm the food slightly so that it smells more intense, temporarily skip extra treats or use a topping such as Tipi-Topping or Liver Dream. A walk before feeding can also stimulate the appetite.

How long the food switch takes differs from dog to dog. Some dogs accept HelloBello immediately, while others need a little more time. Give your dog the time it needs and try our tips on food acceptance during the switch. If difficulties persist, HelloBello customer service will be happy to help.

Yes. With the HelloBello half portion, you can combine HelloBello with your dog's previous food. That way you can gradually get your dog used to the freshly cooked food while continuing to feed part of its previous food.

No, HelloBello doesn't need to be warmed up. After thawing, you can serve the food straight away. For an optimal serving temperature, we recommend leaving the thawed food at room temperature for about 15–30 minutes before feeding. Especially during the food switch, slightly warmed HelloBello can also help your dog perceive the smell more intensely and make the food more attractive. Please never heat the packaged menus in the microwave.

The daily HelloBello food amount is calculated based on the details of your dog. If the portion still seems too large or too small, you can update weight, body type and snack level in the Paw Portal. The food amount is then recalculated. If you need help with individual adjustments, HelloBello customer service will be happy to help.

Yes. HelloBello uses fresh, human-grade ingredients that are checked and gently processed. These include meat, vegetables, easily digestible carbohydrate sources and oils. A balanced vitamin and mineral mix complements each menu and ensures that it is suitable as a complete food for dogs.

The ingredients for HelloBello food come exclusively from Germany and Austria. Meat, vegetables and carbohydrates are preferably sourced from regional partners, ensuring short transport routes and transparent origins. We deliberately avoid exotic meats such as camel, buffalo, ostrich or horse. All meat deliveries in Germany and Austria are subject to strict statutory quality controls and testing procedures. That's how HelloBello stands for high-quality ingredients, regional origin and traceable supply chains.

No. HelloBello contains no artificial preservatives, sugar, flavour enhancers, animal or bone meal or cheap fillers. Instead, the menus rely on high-quality, carefully selected ingredients such as fresh meat, vegetables, easily digestible carbohydrate sources and oils. The ingredients are gently processed and put together into balanced meals for your dog.

The percentages show the proportion of each ingredient before cooking. This so-called raw proportion can differ from the visible proportion in the finished menu, as the weight of the ingredients changes during cooking. Carbohydrate sources such as rice, for example, absorb water during cooking.

You can find the full composition and ingredient list on our website for each recipe and directly on the packaging. That way you can check at any time which ingredients each menu contains. If your dog has an allergy or food intolerance, we recommend checking the current ingredient list before feeding.

The HelloBello recipes and the basis for calculating the food amount are developed together with vets. The menus are put together so that they are suitable as complete foods for dogs and, when fed according to needs, cover the daily nutrient requirements.

In the food configurator you answer a few questions about your dog, for example about age, weight, activity and known intolerances. Based on this information, HelloBello creates an individual recommendation with suitable recipes, the daily food amount and your personal price. That way you can quickly find out which meal plan suits your dog.

The daily food portion is determined with a calculation formula developed together with vets. It takes into account weight, age, activity and other details about your dog, among other things. The calculated food amount can be adjusted later if your dog's needs change.

The price of HelloBello depends on your dog's individual food requirements. Decisive factors include the required food amount, the selected recipes, the package size and the type of order. You'll see your current personal price directly after entering your dog's details in the food configurator.

Yes. If your dog's preferences or food requirements change, you can adjust recipes and food amount in the Paw Portal. Please save the change in good time before the next order is processed so that it can still be taken into account for the upcoming package.

Don't worry – some dogs need a little time to get used to a new food. You can warm HelloBello slightly to make the smell more intense and skip extra treats during the transition phase. If your dog completely refuses a recipe from the first order, you'll find the current conditions of our money-back guarantee in the Help Centre.

HelloBello ships with FedEx or DHL in Germany, with the Austrian Post in Austria, and with FedEx in Switzerland and Liechtenstein. Which shipping provider handles your delivery depends on the delivery area and shipping schedule. As soon as your package is ready for shipping, you'll receive the tracking link by email.

Your HelloBello order is generally shipped at the beginning of the following week if it was triggered and paid for between Monday and Sunday. Delivery usually takes 1 to 3 days. You'll receive the expected delivery date and tracking by email.

With the HelloBello savings plan, you receive your dog food regularly without having to reorder each delivery. The savings plan has no minimum term and can be adjusted or cancelled at any time. Depending on the delivery interval you choose, your food is delivered automatically every 14 or 28 days. You can conveniently make changes for future orders in the Paw Portal.

Yes. Your savings plan continues automatically at the chosen rhythm so that your dog is regularly supplied with food. You stay in control at all times: in the Paw Portal you can view the next delivery date and pause, adjust or cancel the savings plan.

Yes. If you still have enough food at home or are travelling, you can skip a single delivery in the Paw Portal. Your savings plan remains in place. Please make the change in good time before the next order is processed.

Yes. In the Paw Portal you can adjust the delivery cycle to your needs and switch between a delivery every 14 or every 28 days. Save the change before the next order is processed.

If you temporarily don't need any food, you can pause your savings plan in the Paw Portal for 2, 4 or 8 weeks. You can cancel via "Manage subscription". Changes for the next delivery must be saved by 11 pm CET on the preceding Sunday at the latest.

If you want to receive deliveries again, you can switch your paused or inactive savings plan back on in the Paw Portal via "Reactivate subscription". You'll then receive your deliveries again at the chosen rhythm.

You can conveniently change things like your delivery address, recipes and food amount in the Paw Portal. That way you can flexibly adapt your order to your dog's needs.

At HelloBello you can pay with Visa or Mastercard, PayPal, debit card, Apple Pay, Google Pay or Shop Pay. You can change your saved payment method in your customer account if needed.